Global logistics, UK and Ireland distribution, warehouse storage, customised contract packaging and worldwide freight services

Ultra Finishing

Manufacturer and distributor of bathroom products
Six-year partnership with AKW

The problem

Ultra Finishing were struggling with their own operating system, as it had restrictions when it came to sending and receiving data with external providers.

The day-to-day tasks of the company were very labour intensive, from account maintenance and booking transport, to management information reporting and performance tracking.

As a major manufacturer and distributor of bathroom products, finding the right logistics partner was an important facet of our business.

Our solution

We made a substantial investment into our own Transport Management System (TMS) provider, so we could enable full IT integration with Ultra Finishing’s own system. This included full traceability of consignments and accessibility of all associated documents.

The outcome

Having a fully integrated IT interface, alongside our proactive support in reviewing best practices and implementing new initiatives, increased workflow and satisfied ever-increasing customer demands. 

It’s not just a case of receiving good service levels from a third-party logistics provider – that should be a given. AKW proactively support us and always pull the rabbit out of the hat for unexpected, urgent requirements. And, when new challenges come along, they share our passion to achieve and expedite the right solution.

Mike Duggleby, Chief Operating Officer, Ultra Finishing Ltd